Return and Exchange Policy

Customer satisfaction is very important to us. However, we process return and exchange requests under the following conditions:

1. Return Conditions:

• The product must be unused, undamaged, and returned in its original packaging.

• Returns are accepted only if the product is defective.

• Return requests must be made within 14 days of the delivery date.

• A copy of the invoice must be included with the returned product.

2. Return Shipping Fee:

• The return shipping fee is the responsibility of the customer.

• Please choose a secure shipping method when returning the product, as we are not responsible for lost or damaged items during return.

3. Return Process and Refund:

• Once the return is approved, your refund will be processed within 7 business days after the product is returned.

• Refunds will be made using the original payment method.

4. Supplier Guarantee:

• Our store has strict agreements with our suppliers regarding product quality and return processes. However, we are not responsible for supplier-related issues.